Appointments

Please call us Monday through Friday, from 8:30 a.m. to 4:30 p.m., at the office where you would like to schedule your appointment.

Chesapeake 548-1038
Virginia Beach 422-2212

If you find it necessary to change an appointment , please call the office where you have been scheduled, at least 24 hours prior to your appointment time.

There may be occasions when a medical emergency requires us to reschedule your appointment.  If this occurs, we ask for your understanding, and we will make every effort possible not to inconvenience you.  We are committed to respond when surgical emergencies arise for other patients, just as we would do if you or a member of your family required emergency care.

If safety concerns due to inclement weather require us to change your appointment, we will call you as soon as possible to to reschedule.

Download our Patient Registration form

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New Patients

To make certain that you receive the time and attention required to provide optimal care, we ask that new patients bring the following to their initial appointment to complete the necessary registration process:

..Insurance card
..Referral forms, if required
..Copies of pertinent diagnostic tests and medical records
..A list of all current medications

To help us provide you optimal care, if you have been hospitalized or had laboratory or x-ray testing for your current surgical problem at another facility, please have copies of the reports sent to your office, prior to your initial visit.

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Urgent Situations

In the event of a life-threatening emergency, call 911 or be transported to the nearest hospital emergency department. In the event of a non-life-threatening situation, if you feel that your condition requires the attention of your physician, please call us during office hours to discuss your condition with one of our nurses.

Chesapeake 548-1038
Virginia Beach 422-2212

If a situation occurs after office hours that you feel requires the attention of your physician, please call us. After office hours our telephones are automatically transferred to our medical answering service. They will relay your message to our call as soon as possible. If you have not received a response within 15 minutes, please leave another message with our answering services, as your first message may not have been transmitted properly. If your on-call physician has not returned your call within 30 minutes, please contact our medical answering service again, by calling our office.

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Telephone Inquiries

Please feel free to call us during office hours, Monday through Friday, with any questions or concerns that you may have regarding your care.

Chesapeake 548-1038
Virginia Beach 422-2212

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Referring Physicians

As specialists, many of our patients are referred by other physicians. We value our relationships with referring physicians, and we keep them informed of their patient's diagnosis, treatment and progress while under our care. It is our policy to refer patients back to their primary care physician to manage routine care.

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Medications

Please request prescriptions and refills during your office visits, or call your pharmacist to determine if you have another refill remaining on your prescription. If you do not have another refill remaining on your prescription, and you need more medication, please call our office and leave your prescription request with our nursing staff.

Chesapeake 548-1038
Virginia Beach 422-2212

After the physician has had the opportunity to review your medical record, we will call your pharmacy with the prescription order - usually within 24 hours of your request. If your refill request is denied, we will call you with specific instructions.

Be sure to call us during office hours for prescription refills - at least one day before you run out of medication. Also, please remember that good medical care often requires the benefit of a patient examination prior to ordering medication.

To help us maintain continuity of your care, be sure to bring a list of your medications to each appointment. Additionally, be certain to inform us of any medications that you are taking that were ordered by another physician.

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Test Results

If an imaging (x-ray) or laboratory test is ordered during the course of your care with Southeastern Surgical Associates, you will be contacted with the test results. If you have not been notified of your results within two weeks, please call our office.

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Your Medical Records

Your medical record is confidential and contains privileged information. We will not release any information about you, without your permission to do so.

If you have any advance directives, such as an Advance Medical Directive or a Living Will, please provide us a copy for inclusion in your medical record.

To help keep your medical record current, please advise us of any changes in your name, address, telephone number or insurance carrier at the earliest opportunity.

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